Lagos, April 14, 2025 – Naija247news – Universal Insurance Plc has announced that it paid a whopping N3 billion in claims to policyholders in the financial year 2024, underscoring its commitment to supporting customers through economic uncertainties.
Thank you for reading this post, don't forget to subscribe!The company’s Managing Director, Dr. Jeff Duru, made this known in a statement issued Monday in Lagos, noting that the disbursement spanned various lines of insurance from January to December 2024.
According to Duru, the payout is a testament to Universal Insurance’s dedication to customer satisfaction despite a turbulent operating environment.
“We’ve remained steadfast in honouring our commitments. The N3 billion paid in claims is not just a figure — it’s a reflection of our promise to stand by our clients in their times of need,” he said.
Duru also disclosed that the company has intensified its push into retail insurance, developing affordable, high-quality products specifically designed for low-income earners and artisans across Nigeria.
The Managing Director further noted that Universal Insurance is now fully digital, enabling customers to enjoy seamless service and rapid claim resolution without visiting any physical office.
“Our claims management system is tech-driven and user-friendly. Clients can now initiate claims and receive updates in real-time, ensuring transparency and speed,” Duru explained.
Universal Insurance’s digital transformation and consistent claims record are earning it accolades as one of the most reliable and responsive insurance firms in the Nigerian market.
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