NERC Received 1.22 Million Complaints in 2023; Metering, Overbilling Top Issues

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Abuja, Sept. 24, 2024 (NAN) – The Nigerian Electricity Regulatory Commission (NERC) reported receiving 1,220,245 complaints through its customer complaints units in 2023, with metering and overbilling being the most common issues.

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According to NERC’s 2023 Annual Report, complaints included metering, overbilling, disconnection, service interruptions, delays in reconnection, load shedding, and voltage issues. Metering accounted for 53.09% of complaints, billing 16.30%, and service interruption 8.16%, making up 77.55% of total complaints.

Ibadan and Port Harcourt DisCos had the highest complaints, with Ibadan receiving 207,216 (16.98%) and Port Harcourt 205,054 (16.80%). In contrast, Aba and Yola DisCos recorded the lowest complaints, with 4,029 (0.33%) and 11,930 (0.98%), respectively.

The commission resolved 1,156,553 complaints, achieving a 94.78% resolution rate. Additionally, NERC Forum Offices handled 10,144 appeals in 2023, resolving 60.93% of active appeals, with billing-related appeals being the most prevalent at 61.41%.

Bisi Adele, The Naija247news
Bisi Adele, The Naija247newshttps://naija247news.com/
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