NCC Targets 50% Improvement In Telecom QoS by 2024


May 31, 2024.

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Azonuchechi Chukwu.

The Nigerian Communication Commission (NCC) has said it is working towards achieving a 50% improvement in the quality of services (QoS) in the telecommunications industry by the end of this year.

The Commission said this in a statement signed by its Director of Public Affairs, Reuben Mouka, where it highlighted activities of the telecom regulator in the first year of President Bola Tinubu’s administration.

According to the NCC, the 50% QoS improvement is one of the targets set by the Minister of Communications, Innovation, and Digital Economy, Dr. Bosun Tijani and the Commission is working towards realising this goal.

NCC said other targets in Tijani’s Strategic Agenda 2023, include boosting Nigeria’s broadband penetration rate to 70% by the end of 2025; delivering a data download speed of 25Mbps in urban areas and 10Mbps in rural areas by the end of 2025; and providing coverage for, at least, 80% of the country’s population, especially the underserved and unserved populations by the end of 2026.

Other targets include to reduce the gap of unconnected Nigerians in rural areas from 61% to less than 20% by 2027 and to secure between 300% to 500% increase in broadband investment by the end of 2027.

Highlighting how the NCC is driving improvement in the quality of telecom services, the regulator stated:

“The Commission, under Dr. Aminu Maida, rather than taking a national outlook on data collection for quality of service delivery, has adopted an approach where more granular data is collected from operators and analysed to determine quality of service at very small, local levels, to allow the deployment of optimised solutions or regulatory actions where needed.

“Maida’s approach focuses on ensuring that the consumers receive an enhanced Quality of Experience, beyond the narrow and very technically-evaluated Quality of Service.”

“Quality of experience takes into account all touch points along the consumer’s journey in using telecom services from selection, through onboarding, usage, support and even off-boarding.

This means that consumers are empowered to make the right network selection, enjoy a seamless onboarding into the network of their choice, enjoy quality service at fair costs, receive responsive customer service and enjoy protected off-boarding where they choose to leave the network,” the Commission added. (

Azonuchechi Chukwu
Azonuchechi Chukwu
Azonuchechi Chukwu - Business Journalist at Azonuchechi Chukwu is a seasoned business journalist contributing to the insightful coverage of economic and financial news at With a passion for unraveling the complexities of the business world, Azonuchechi brings a wealth of expertise and dedication to his role. As a Business Journalist, Azonuchechi specializes in providing comprehensive analyses of market trends, corporate developments, and economic indicators. His in-depth reports offer readers a nuanced understanding of the forces shaping the Nigerian and global business landscapes. Azonuchechi Chukwu's commitment to journalistic excellence is evident in his ability to translate complex financial information into accessible and engaging narratives. Whether exploring stock market fluctuations, corporate strategies, or economic policies, he strives to deliver content that empowers readers with valuable insights. With an educational background in business and a keen interest in the intersection of finance and technology, Azonuchechi stays at the forefront of industry dynamics. His coverage extends beyond traditional financial reporting, encompassing the dynamic realms of fintech, entrepreneurship, and sustainable business practices. Azonuchechi Chukwu's work goes beyond the surface, aiming to foster financial literacy and awareness among's audience. By demystifying economic complexities and shedding light on emerging opportunities, he plays a pivotal role in keeping readers well-informed in the fast-paced world of business. As's Business Journalist, Azonuchechi Chukwu continues to make meaningful contributions to the platform's mission of delivering timely, accurate, and relevant business news to its diverse audience. His dedication to journalistic integrity and his ability to navigate the intricacies of the business realm make him an invaluable asset to the team.

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