Post COVID-19: C/River Govt. task resort vendors on standards


By Christian Njoku
Calabar, Aug. 19, 2020 Cross River Tourism Bureau, has tasked vendors and service providers in the Marina Resort, Calabar on need to maintain high level Customer Service Standards in line with the post COVID-19 guidelines.

The Managing Director of the Bureau, Mr Utsu Atsu made the call during a one-day training workshop organised by the Bureau for vendors and services providers operating in the Resort in Calabar.

Atsu, represented by Mr Emmanuel Ekpe, Manager, Standards and Licensing in the Bureau, said that since the pandemic has changed the dynamics at which the hospitality industry operates, the bureau saw the urgency to train the vendors on need to adapt to new service delivery trends.

“We have the Marina Resort Service Policy Document on the upgraded customer service standards, it covers areas such as hygiene, staff-customer relationship, customer’s feedback, suitable staff training and others which must be strictly adhered to.

“The activities at the resorts are expected to resume fully but it must be done gradually and all hands must be on deck to achieve desired results,” he said.

The interactive training involved training by professionals on health, food safety and hygiene, marketing and security.