Telecommunications consumers have been advised to contact the Nigerian Communications Commission (NCC) by dialling a toll free line, 622, to report any service provider who failed to resolve any issue or complaints.
Addressing telecoms consumers at the 37th edition of the consumer town hall meeting organised by the NCC for residents of Epe and its environs, the Director of Consumer Affairs Bureau (CAB), Felicia Onwuegbuchulam, urged them to contact their service providers for any complaint.
She further stated that if the consumer was not satisfied with the way the issue was handled by the service provider, it should be reported to the NCC.
“Consumers can reach us on a toll free number, 622. But, they should only do that after the service provider failed to attend to them or they are not satisfied. The number was made available to ensure consumers are protected and complaints are resolved,” she said.
The consumers were also encouraged to send a ‘Stop’ or ‘Help’ message to 2442 to stop unsolicited messages tagged do-not-disturb (DND).
The deputy director, CAB, NCC, Ismail Adedigba, received an applause from the consumers when he challenged the service providers on payment for retrieving lost SIM. He urged them to consider giving a free SIM without the N100 payment.
, adding that consumers are doing them a favour by being loyal to them.