Subscribers of DSTV and GOTV services owned by Multichoice Nigeria Limited, Wednesday, besieged the firm’s outlets in Yenagoa, Bayelsa State, complaining of poor services.
The aggrieved pay TV users lamented that they had been denied access to their preferred channels days after renewing their subscriptions.
They further decried poor reception signals and lack of compensation despite inconveniences and loss of viewing hours caused technical hitches from the company.
Subscribers now pay N14,700 for DSTV Premium bouquet, Compact Plus N9,900, Compact N6,300 and Family N3,800.
It was learnt that the angry customers who stormed the DSTV offices in Kpansia, Opolo and Okutukutu areas of the state capital, demanded refund of their monies.
One of them, Betty Sotonye said: “I came here (Kpansia office) to renew subscription on Saturday but until Wednesday, I and my family cannot watch DSTV. What kind of nonsense is this?”.
She insisted she could no longer bear the company’s poor services and asked the customer care officer to refund her money.
Also, Thompson Efe, who said he paid on Monday noted that “enough is enough of this so-called DSTV people”, adding that he would retrieve his money.
But, one of the customer care officers who gave his name simply as Mr. Essien, said that the platform used by the outlet de-activated on Saturday and made it difficult to log in renewed subscriptions.
Essien said they were now “using other means to subscribe customers” in order to restore services and satisfy DSTV and GOTV subscribers in the state.