The Nigerian Communications Commission (NCC) has declared a state of emergency in the telecoms sector due to the degenerating Quality of Service (QoS) by Mobile Network Operators and other service providers in the sector.
A statement issued by the NCC Director of Public Affairs, Tony Ojobo, said the Executive Vice Chairman of the commission, Prof. Umar Danbatta, made the declaration on Monday in Abuja.
According to the statement, Danbatta spoke at an interactive session with the mobile network operators and the management of NCC on Monday.
He said the NCC had declared 2017 as the year of the consumer, adding that all hands should be on deck for consumers to enjoy high quality of service.
The NCC chief said the consumers had to be treated with dignity, stressing that the commission’s eight-point agenda had put the consumers first.
He explained that NCC had put measures in place to check and monitor quality of service on various networks.
“And we have sent this report to our taskforce on QoS and have been interacting with government at different levels as part of the measures to deal with the poor QoS,” he said.
Danbatta admonished the operators and co-location service operators to provide suggestions on how to address the situation.
He said that NCC had appealed to the Central Bank of Nigeria (CBN) to make FOREX available to operators.
He said the appeal to CBN was part of measures to cushion the situation and ameliorate the recurrent inaccessibility to foreign exchange by operators.