Total Nigeria targets 100 per cent quality services


As part of its commitments to customers, Total Nigeria Plc has reiterated its efforts to achieve a 100 per cent quality customer service delivery in subsequent years.

The Managing Director, Total Nigeria Plc, Jean Philipe-Torres, who restated this at this year’s National Nigoscars Competition in Lagos, said even though Total Nigeria’s top service result for Bench Mark (BM) 28 is at 82 per cent, they do not want to relent on it, but rather improve.

According to him, though 2016 was one of the most challenging years for the company due to several economic and political factors, but the essence of delivering value services to customers was still a priority.
“Knowing customers are the reason we are in business, we must continue to improve value of services by showing strong commitment to top service in all our stations nationwide,” Philipe-Torres added.

Nigoscars Competition is a yearly event organised by Total to reaffirm its obligation of top services to its customers, where sales representatives from various sales areas compete on ideal customer service processes.

The Retail Sales Manager of Lagos South, who emerged winner for 2017, Aimiator Innocent, expressed his delight saying, “this is an encouragement, because we lost two years ago, hence the win is a stepping stone, we are not there yet but it is a continues improvement.”

The competitions witnessed sales representatives from Kano, Kaduna, Lagos North and South , Abuja, Port Harcourt, Benin and Ibadan being assessed on service delivery to customers

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