NATCOMS joins NCC in suit against telecom operators


The National Association of Telecommunications Subscribers (NATCOMS) on Wednesday said that it had joined the Nigerian Communications Commission (NCC) in a suit for subscribers compensation against poor services.

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SONY DSCThe President of NATCOMS, Chief Deolu Ogunbanjo, made this known during an interview with the News Agency of Nigeria (NAN) in Lagos.

Ogunbanjo said that the association had to join NCC because it expected the regulator to ensure adequate consumer compensation.

“We have to join NCC, being the regulator.  The NCC has already fined the operators for poor quality service, which we call ‘hard fine’.

According to him, the ‘hard fine’ benefits only the government, while the ‘soft’ benefits is for both the government and the telecom consumers.

NAN reports that NATCOMS, had on Oct. 10, filed a suit against NCC, the Association of Licensed Telecommunications Operators of Nigeria (ALTON), MTN, Airtel, Globacom and Etisalat for poor quality services being rendered to subscribers.

“It is a case we will pursue to logical conclusion. If possible, we will go to appeal and supreme courts.

“It is something we have to put right now. They must understand that subscribers must be given some form of palliatives when there is poor service.

“That is what we want to establish,’’ Ogunbanjo said.

He said that the only alternative for the association was to file a suit against the operators for refusing to compensate consumers for poor services.

He said that NATCOMS had written to the operators, under the aegis of  ALTON, demanding for N5,000 compensation for each subscriber.

Ogunbanjo said the letter was sent to ALTON in July and copies made to NCC, but that the operators refused to respond.

He said that the association gave the operators Sept. 12 deadline to compensate their customers; a date which has since lapsed, he said. (NAN)

Babatunde Akinsola
Babatunde Akinsola
Babatunde Akinsola is aNaija247news' Southwest editor. He's based in Lagos and writes on the Yoruba Nation political issues, news and investigative reports

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