Ecobank’s customer tech innovation reaps rewards

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London, 12th May 2017 – Ecobank has secured wins in two categories at the Retail Banking Awards in London. The leading pan-African bank was awarded Product Innovation of the Year 2017 and Retail Banking Launch of the Year 2017 at a ceremony hosted by Retail Banker International in London.

Over the course of 2016, Ecobank has focused on improving the user experience of its customers. Shifting focus from physical to digital banking, the bank has launched a wide range of innovative digital products and services, including the Ecobank Mobile App, Masterpass QR and the Ecobank XpressAccount.

Patrick Akinwuntan, Group Executive, Consumer Banking at Ecobank said, “As technology in Africa changes consumer expectations, banks must adapt to achieve financial inclusion for all. At Ecobank, we believe in the power of digital and its impact on consumers, corporates, SMEs and even micro businesses. That’s why we provide our customers with a fully integrated banking experience on their mobile phones. Mobile banking is a real game changer, offering a more cost efficient channel for both our customers and the bank. Being recognised not only once but twice by the retail banking industry, demonstrates that we are on the right track.”

The Retail Banking Awards celebrate organisations within retail banking which have delivered excellence throughout the year. The awards are highly regarded within the industry as a mark of outstanding performance, and represent an exceptional level of achievement.

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