NCC unveils new strategies to boost telecom service quality

africa-mobile-phone-boat-007Executive vice chairman, Nigerian Communications Commission, Professor Umar Danbatta, has assured telecommunications subscribers across the country that the regulator is working assiduously to address the major challenges bedevilling the industry resulting at poor quality of services (QoS).

Speaking at the 78th Telecom Consumer Parliament held in Victoria Island, Lagos last week, Danbatta said the challenges over the years have been that of provision of acceptable quality of service on a consistent basis, noting that non-technical factors, which conspire to degrade the quality of service are erratic power supply, vandalisation of telecom infrastructure, multiple taxation and right of way issues as well as security challenges at mobile base stations, among others.

Danbatta who was represented by the Director of Consumer Affairs, NCC Alhaji Abdulahi Maikano said through the QoS Fixing Project, industry stakeholders meet regularly to review issues of quality of service and how to overcome them. In addition, to the QoS Regulation, NCC has also deployed the QoS Infrastructure Tool to proactively manage QoS issues by using the Consumers Quality of Experience as a baseline.

“To resolve multiple taxation and Right of Way challenges, we have adopted a pragmatic approach, and one of the platforms used by NCC is the engagement of the Governors Forum through outreaches. Ogun State Governor, His Excellency, Ibikunle Amosun recently ordered for the unsealing of 47 base stations hitherto under lock and key before my visit to the state” he said.

Prof. Danbatta said to curtail the problem of vandalism, NCC is tirelessly working to ensure the passage of the critical infrastructure bill at the National Assembly so that telecoms infrastructure will be declared as national assets, adding that NCC is committed to providing regulatory interventions that ensure operators adhere to the conditions of their licences and consumers get the best of quality of experience.

The telecom parliament had in attendance all the telecom operators who pledged to adhere strictly to NCC’s direction on the implementation of ‘Do Not Disturb’ code and platform for unsolicited calls and text messages from their networks; rollover of unused data as well as illegal billings and deductions of subscribers credits.

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